Happy New Year!
I have been meaning to reply to your email with my feedback for you guys, sorry, it has been crazy busy these last few months.
We have used Trust Insurance for many years now and have seen them develop into a really good company. They know the industry incredibly well, offering great advice and outstanding customer service. When I have last minute additions to our policy if we hire something in, it is dealt with straight away. Nothing is too much trouble and the team are really friendly. Having taken the time to see what other insurance providers offer over the years, I can honestly say that Trust Insurance stand above the rest and go the extra mile to help keep our business moving. Trust Insurance also have a very thorough due diligence process when we complete our annual declaration for our Liability Insurance, it is really reassuring that they are taking steps to wheedle out the rogue traders and also support the more complaint contractors in getting the correct level of insurance for their operations.
You guys really have helped me so much with my last minute additions to the fleet insurance. A super friendly bunch who are honest, give great advice on all levels of insurance and are consistent. What has really impressed us more recently is that you have a really good annual declaration form, it is so reassuring that you check that we are compliant!
I took our liability cover elsewhere a couple of years ago, based on the fact that they had a thorough declaration and at the time you guys didn’t. It was a mistake really as their customer service level didn’t go past their initial sales pitch. It seems that a really good level of service that goes beyond that first stage is hard to come by and being able to all deliver that remotely from your homes during Covid is pretty amazing! Well done to you all for riding through it all with such professionalism, there aren’t many companies that I have been impressed with in reacting to Covid, but you guys are up there at the top!